- Orders can only be canceled/refunded if the item is not yet in production / not been prepared and not shipped out.
- Strictly no refund / cancellation allowed 48 working hours before as items are made to order specially for you. If the item has been processed for you, no refund is possible
- Changes of card message to an order can only be made min. 48 hours in advance provided the item has not been processed.
Refund for local banks will be made within 3-5 working days and refund to credit card / Paypal will take 7-14 working days.
- If a gift is damaged during shipping, we offer replacements to replace the same item. In the event an item is not available, we will replace an item with similar value from the same vendor.
- The replacement process is simple. Just take a photo on the defective items, parcel and consignment note then email us at firstname.lastname@example.org
- We will bear the shipping charges for replacements.
- The replacement policy will only be effective for a period of one (1) week from the time you receive it from the shipping agent.
Please email us at email@example.com for all return and exchange assistance.