Shipping & Delivery

When will my gift being delivered and what is the shipping cost?
Shipping Method Delivery Duration Fee (RM)
West Malaysia Delivered in 3 – 5 working days 6.90
East Malaysia Delivered in 3 – 7 working days 15.00
* Please note that the days stated is only based on estimation and we are not responsible for any delays caused by courier services.
* Working days exclude Saturday, Sunday and Public Holiday.


Will my gift be sent up to the receiver in the building?
We would definitely love to send to doorstep, however, unfortunately it may not always be possible due to security & registry issues, traffic condition, or parking difficulties. In such cases, the delivery person will need to wait for the receiver at the lobby to avoid further delays. If the item is sent by courier companies, item is usually left with the reception if they are willing to receive on behalf. If not, the item will be sent to a designated post office nearby and receiver will need to collect the item from post office. 


What time will my item be delivered?
Usually the delivery time by courier service will be 9am-6pm (Mon-Fri only).


How can I track the delivery of my order?
Once the vendor ships out, you will receive an email notification with your tracking number and you can begin tracking the following day.


Can I cancel my order / ask for a refund if recipient is not around?
Kindly refer to our cancellation policy here


What happens if I have provided a wrong address / wrong contact number?
In the event if the courier company unable to attempt the delivery due to the wrong address / contact given, the delivery may be reattempted but with additional charges. Charges would vary depending on courier company. The delivery may also be reattempted on the next day instead as it depends on the delivery slot. In this scenario, kindly note that no refund is possible.